Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy
gizmodo.com
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Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

@mycroft@lemmy.world
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81Y

It doesn’t go far enough. For monthly payments you should have to confirm them at least annually with a positive assertion. When your card number changes, you should have to assert it as well.

The “convenience” of automatic payments and automatic updates of card numbers has let AOL and their like bilk millions and millions from people that forgot they were paying them.

Sure, sounds real…

Yeah I guess in much the same way using ublock origin could lead to me missing out on hot milfs in my area.

@saltesc@lemmy.world
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13
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1Y

chugs water

Wtf, you guys are blocking the PSAs? Here I am servicing all the lonely MILFs and single in the area wondering when reinforcements are arriving and-

drinks water

-and you’re all blocking the PSAs?!

There’s hot people out there that need us and I’m getting chaffed

@AbidanYre@lemmy.world
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31Y

You’re doing the Lord’s work, my friend.

Man, I remember back when the ESA were the good guys, when Jack Thompson tried to be famous.

@iyaerP@lemmy.world
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261Y

It’s clearly a bad faith argument. The real logic is that if they make cancelling easy, frustrated people will do it. If cancelling is annoying or difficult enough, some people will give up and keep paying.

@Saneless@lemmy.world
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161Y

Give me a fucking break

Let’s say I’m the dumbest person alive and I canceled it without wanting to. Are they saying I’m so dumb that I can’t subscribe again like I once did?

@Gingerlegs@lemmy.world
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21Y

Lol, making us go to the actual website, not the app. Making us hunt down somewhere in “settings,” and not billing, to find the cancel button. Then clicking through 4 pages to complete the process…

Solid defense on that line of thought

@Cordoro@lemmy.world
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31Y

Some of these issues can be Apple and Google’s fault since they control subscriptions if you buy through the app, but the company that makes the app controls your subscription if you subscribed outside of it. So it might be against the App Store terms of service to allow you to unsubscribe from inside the app. There’s a hidden setting on iOS to control all subscriptions which can be better or worse depending on your perspective.

@Saneless@lemmy.world
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21Y

I’ve started and canceled a few subs in google.play. It’s pretty easy compared to dealing with any of the companies directly, by a ton

@Gingerlegs@lemmy.world
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2
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1Y

That’s true, I forgot about that.

They don’t worry about people accidentally signing up for some reason.

@Kinglink@lemmy.world
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11Y

I mean… they’re not wrong.

But it is the right way to do business.

@laxe@lemmy.ml
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91Y

California already has a law for this and they’re doing just fine

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