Airline tried arguing virtual assistant was solely responsible for its own actions
Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions
In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions
This is some corporations are people bs they are trying to get away with. This wasn’t about greed over a couple hundred bucks, it’s about precedent and boy were they trying to set a harmful one for the consumer in ANY industry that utilizes AI with customer support, perhaps other applications as well.
“Our Air Canada flight attendant punched you in the face for no reason, then our CEO kicked you in the nuts? Not our fault. They’re independent agents.”
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This is some corporations are people bs they are trying to get away with. This wasn’t about greed over a couple hundred bucks, it’s about precedent and boy were they trying to set a harmful one for the consumer in ANY industry that utilizes AI with customer support, perhaps other applications as well.
Motherfuckers tried to get away from responsibility for their own systems?
Air Canada, disgusting.
“Our Air Canada flight attendant punched you in the face for no reason, then our CEO kicked you in the nuts? Not our fault. They’re independent agents.”