Why would anyone ever expect any company to provide more support than they provide in writing? They are still trying to make a profit and not supporting a more than 10 year old device is perfectly reasonable. They only shipped 60,000 of the thing and it’s got a GB of RAM. The second model, the 2 still has parts available ~9 years on. I’m really not seeing the issue here.

And yet they straight up ignore one of the biggest cell phone markets by not selling in the US at all.

Are we reading the same thing? Netflix has more competition now than it ever has. When Netflix had cheaper prices when it has no competition than it does now. Piracy has been making a huge resurgence as well.