Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
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I don’t get their point that shoppers “need to be socialized into using self-checkout”. Who ever needed to be persuaded? It’s just that they try hard to make it painful. Self checkout was always an over-complicated conglomeration of parts with poor usability, then poorly thought out additions to try to control theft and no counter space . It just never works well. Maybe we should “socialize” retailers into getting their shit together she it can work more smoothly

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Consumers want this technology to work, and welcomed it with open arms.

That’s an actual sentence from that actual article. The fuck? I read it, like, four times. Is that even - what??

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