I feel the people who don’t like self checkout keep trying to push the idea that it’s bad or putting people out of jobs, rather than just admitting it’s convenient for most people. If i want to buy one or two items I don’t want to queue up behind 5 people with a full trolley.
I don’t like self checkouts, but not because of that. Probably depends on what chains you go to / where in the world you live, but it was almost always very slow and full of errors for me (most of the time, incorrectly detecting the weight of either side, thus stopping the whole process and making me wait for a human to unlock it). And even if everthing goes well, I have no chance to even reach half the speed that a cashier can.
The one exception is a clothing store that used RFID tags. You put the items in the box and everything is instantly scanned, no mistakes. If it were like that everywhere, I would much prefer it.
I’ve never seen a clothing store using RFID tags before but that’s quite interesting technology. I’ve just done some reading up on it and I hope more places start using it it seems convenient and something I’d like to see adopted on a large scale.
This is a very good point- consider all of the friction points that make self-checkout slow and cumbersome. How many of them apply to manned checkouts?
The weight thing is absolutely the most frustrating, and I would put money that it’s not an effective theft deterrent.
I don’t know if it’s intentional, but the places around me seem to have largely solved the problem of cashiers being faster, by putting the slowest people on earth as cashiers…
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I feel the people who don’t like self checkout keep trying to push the idea that it’s bad or putting people out of jobs, rather than just admitting it’s convenient for most people. If i want to buy one or two items I don’t want to queue up behind 5 people with a full trolley.
I don’t like self checkouts, but not because of that. Probably depends on what chains you go to / where in the world you live, but it was almost always very slow and full of errors for me (most of the time, incorrectly detecting the weight of either side, thus stopping the whole process and making me wait for a human to unlock it). And even if everthing goes well, I have no chance to even reach half the speed that a cashier can.
The one exception is a clothing store that used RFID tags. You put the items in the box and everything is instantly scanned, no mistakes. If it were like that everywhere, I would much prefer it.
I’ve never seen a clothing store using RFID tags before but that’s quite interesting technology. I’ve just done some reading up on it and I hope more places start using it it seems convenient and something I’d like to see adopted on a large scale.
This is a very good point- consider all of the friction points that make self-checkout slow and cumbersome. How many of them apply to manned checkouts?
The weight thing is absolutely the most frustrating, and I would put money that it’s not an effective theft deterrent.
I don’t know if it’s intentional, but the places around me seem to have largely solved the problem of cashiers being faster, by putting the slowest people on earth as cashiers…
Before they put self checkout, we had a fast lane, 10items max. Now no more of fast lane.
Most grocery stores I’ve been to in the U.S. have regular self checkout and express checkout 10 items or fewer.