… there’s no way their tech is good enough to avoid the billion and one ways to manipulate and confuse current-gen LLMs…

Unless he went with older tech, just feeding specific pre-programmed responses to specific keywords. That’s a glorified phone tree though, nothing really new.

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There’s an in between. Have the LLM map into predefined responses, thus leveraging the LLM’s insane parsing abilities with the linearity of tree-like structures.

It can be done, and can be done intelligently.

Which I somewhat doubt was the case here.

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