by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the ‘anything less than 5 stars is actually bad’ thing is disgusting as well - all modern companies do this.
I love how “easy” solutions are just the ignorant ones…
If it was so easy then everyone would abandon Amazon one might retort.
Researcher questionnaires are bog standard contact center kpis. You’re going to find it at Amazon, damn near every other app that you use that provides customer support, and just about every service and utility you also use that provides customer support.
Is this a good thing? No, of course not, but this has very little to do with Amazon and rather the industry as a whole. Literally any other big box retailer that you would go to instead of Amazon is doing the same thing, even small businesses that are outsourcing their support to in country contact centers are doing the same thing.
Never seen any other retailer ask me to grade someone on their empathy. But keep calling people ignorant while having regular discussions, you’re sure to win lots of friends that way. Classy.
Nowhere in my post did I even say anything positive about Amazon, I literally explained this as an industry phenomena… I work in this industry and exposed to this sort of stuff daily.
I do software engineering and data science for contact center software, I’m literally the expert on this topic in this comments section, talking about this. 🤦
Google, AirBnb, Amazon, Verizon, Blue Apron, Red Bubble, T-Mobile, GameStop…etc all contract out their contact center needs, almost every single company you interact with on a regular basis contracts out their support staff to a small handful of contact center companies. And all of these companies tend to operate effectively the same, and this is bog standard stuff.
This means that the call center practices being complained about is an industry problem not a problem with a particular company, Amazon in this case.
Accusing me of astroturfing as a way to dismiss my credibility and then claiming some sort of moral high ground is extremely toxic. I even explained that this isn’t a good thing, yet somehow you completely missed that.
I explained in my post, fairly clearly. I suggest you reread it instead of stopping at the first sentence. It’s clear that media literacy really has went downhill.
But unsurprisingly commenters like you like to jump to conclusions without actually understanding the words written in front of them. And instead of actually arguing the point resort to personal attack instead.
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I always rate to the max unless they are dismissive or just a jerk. Then they get zero.
Alot of places give bonuses for good scores
As someone who is directly affected by this system, I do want to say it is a vast improvement over the previous system they used.
Easy solution- stop using Amazon. It’s easier than you think. I don’t miss it.
Ya I find frequently I can order the product straight from the manufacturer’s website for the same price or cheaper than Amazon. No Bezos middle man.
I love how “easy” solutions are just the ignorant ones…
If it was so easy then everyone would abandon Amazon one might retort.
Researcher questionnaires are bog standard contact center kpis. You’re going to find it at Amazon, damn near every other app that you use that provides customer support, and just about every service and utility you also use that provides customer support.
Is this a good thing? No, of course not, but this has very little to do with Amazon and rather the industry as a whole. Literally any other big box retailer that you would go to instead of Amazon is doing the same thing, even small businesses that are outsourcing their support to in country contact centers are doing the same thing.
Which department do you work in at Amazon?
Never seen any other retailer ask me to grade someone on their empathy. But keep calling people ignorant while having regular discussions, you’re sure to win lots of friends that way. Classy.
Nowhere in my post did I even say anything positive about Amazon, I literally explained this as an industry phenomena… I work in this industry and exposed to this sort of stuff daily.
I do software engineering and data science for contact center software, I’m literally the expert on this topic in this comments section, talking about this. 🤦
Google, AirBnb, Amazon, Verizon, Blue Apron, Red Bubble, T-Mobile, GameStop…etc all contract out their contact center needs, almost every single company you interact with on a regular basis contracts out their support staff to a small handful of contact center companies. And all of these companies tend to operate effectively the same, and this is bog standard stuff.
This means that the call center practices being complained about is an industry problem not a problem with a particular company, Amazon in this case.
Accusing me of astroturfing as a way to dismiss my credibility and then claiming some sort of moral high ground is extremely toxic. I even explained that this isn’t a good thing, yet somehow you completely missed that.
I explained in my post, fairly clearly. I suggest you reread it instead of stopping at the first sentence. It’s clear that media literacy really has went downhill.
But unsurprisingly commenters like you like to jump to conclusions without actually understanding the words written in front of them. And instead of actually arguing the point resort to personal attack instead.
Don’t be a dick.
These practices are discriminatory against people with social anxiety.
We would have spoken up sooner, but, you know…