Exactly. As soon as the phones on our account are paid off one by one they will leave the t-mobile account. Too bad, I was their perfect customer. Never missed a payment, upgraded and financed phones and devices, generally had a ok experience. That has changed. I had to call in to find out how to get a Port Pin, and the rep was in an office so loud I could barely hear them, and it certainly was not a US based rep.
This happened where I work. An inexperienced team was making changes to a shared code base. They made changes to make usernames case insensitive, without thinking about them ready being case sensitive. So if you logged in with user CAT123, you might get cat123’s info. And then I was left on the team that had to clean up their mess and find and understand the impact.
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And they want my bank account information to get that auto pay discount? No thanks.
Exactly. As soon as the phones on our account are paid off one by one they will leave the t-mobile account. Too bad, I was their perfect customer. Never missed a payment, upgraded and financed phones and devices, generally had a ok experience. That has changed. I had to call in to find out how to get a Port Pin, and the rep was in an office so loud I could barely hear them, and it certainly was not a US based rep.
T-Mobile decided it’s just easier if they leak your info themselves, rather than let someone else leak it for the 3rd time this year.
This happened where I work. An inexperienced team was making changes to a shared code base. They made changes to make usernames case insensitive, without thinking about them ready being case sensitive. So if you logged in with user CAT123, you might get cat123’s info. And then I was left on the team that had to clean up their mess and find and understand the impact.
At my dad’s hospital, his records merged with someone else. Took a while to get that sorted out.
Same name or something or what!?
Seems dangerous
Their app is trash. It has been telling prepaid customers they are working on an update to the app that will support them for 3-4 years now.