You are responsible for making sure your data is backed up. If you only had it on Google drive, you fucked up. Their durability 99.99999 or whatever is fantastic, but you should always do your own due diligence and back up your files. Again, if your only copy of data is on one medium, even if it’s Drive-- you’ve messed up.
I know thats semi- victim blaming(or straight up victim blaming) and that doesn’t excuse Google for screwing up. But shit happens. If you had this somewhere else, this is just a minor annoyance. Restore and move on.
That said, Google has always sucked at customer service. That’s probably because, with Google, you are often the product, so they don’t really have a good culture of taking care of customer issues. They seemed to have bungled the comms on this.
But people being people, even if this is fixed there are always going to be people that swear it’s not. Because they are either crazy, vengeful, or because they truly Believe a file should be there (even if they are simply misremembering/wrong). At some point a company has to move towards and nip the complaints in the bud because there is always a subset of people that will continue to bitch about it forever.
Google sets the default on things like the Drive for Desktop app to “streaming”. It literally removes the original version of the file from your computer and puts it solely in the cloud. This is an advertised feature.
Google tells the customers not to worry. It is not the customer’s fault for not knowing better when the companies that sell this shit tell them, routinely, “Just put it in the cloud, my man. We got this, s’all good bro.”
Consumers should be better educated and more aware, it’s true. It’s not news that there’s a lack of widespread tech literacy and awareness of best practices among average people.
But that’s in part because companies don’t tell them the truth. They mislead, lie, and omit. They seek to make the user trust them so they stay as customers. Google can’t make such service that advertises itself as set it and forget it and not be held to blame when their customers find out their promises were shit.
But people being people, even if this is fixed there are always going to be people that swear it’s not. Because they are either crazy, vengeful, or because they truly Believe a file should be there (even if they are simply misremembering/wrong). At some point a company has to move towards and nip the complaints in the bud because there is always a subset of people that will continue to bitch about it forever.
Ah yes, the classic presumption it’s always user error and “vengeful complainers” right around the point where the dev gets tired of trying to help.
This is why you do 3-2-1 backups. If you’ve ever worked for any company, you should know that eventually budgets will get cut, and the service will degrade until something breaks. It doesn’t matter whether you’re dealing with some family run small business, or the world’s largest and most advanced tech company. No system deserves absolute trust, especially long term. I personally rotate 2 local, and 1 or 2 separate cloud providers, depending on how important the data is. Everything not shared is encrypted locally.
Actually it does. I have a nasPi running openmediavault with portforward and i can get access it anywhere in the world. Japan, usa, eu it doesn’t matter as long as there is internet.
Don’t wanna fiddle with the tech stuff. Get a Synology and make your life easier. Best thing is you can upgrade it yourself. No longer bound by 200gb or 1tb but all the way to 10tb and more! With redundancy as well. No this not an ad for Synology but damn does it work good.
RAID is redundancy. It saves your data if a or two drive fail, but does not help you if the entire RAID system dies (power surge, fire, water damage). Generally if it is on the same system it is not a backup.
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.world
This is a most excellent place for technology news and articles.
A couple things:
You are responsible for making sure your data is backed up. If you only had it on Google drive, you fucked up. Their durability 99.99999 or whatever is fantastic, but you should always do your own due diligence and back up your files. Again, if your only copy of data is on one medium, even if it’s Drive-- you’ve messed up.
I know thats semi- victim blaming(or straight up victim blaming) and that doesn’t excuse Google for screwing up. But shit happens. If you had this somewhere else, this is just a minor annoyance. Restore and move on.
That said, Google has always sucked at customer service. That’s probably because, with Google, you are often the product, so they don’t really have a good culture of taking care of customer issues. They seemed to have bungled the comms on this.
But people being people, even if this is fixed there are always going to be people that swear it’s not. Because they are either crazy, vengeful, or because they truly Believe a file should be there (even if they are simply misremembering/wrong). At some point a company has to move towards and nip the complaints in the bud because there is always a subset of people that will continue to bitch about it forever.
Google sets the default on things like the Drive for Desktop app to “streaming”. It literally removes the original version of the file from your computer and puts it solely in the cloud. This is an advertised feature.
Google tells the customers not to worry. It is not the customer’s fault for not knowing better when the companies that sell this shit tell them, routinely, “Just put it in the cloud, my man. We got this, s’all good bro.”
Consumers should be better educated and more aware, it’s true. It’s not news that there’s a lack of widespread tech literacy and awareness of best practices among average people.
But that’s in part because companies don’t tell them the truth. They mislead, lie, and omit. They seek to make the user trust them so they stay as customers. Google can’t make such service that advertises itself as set it and forget it and not be held to blame when their customers find out their promises were shit.
Ah yes, the classic presumption it’s always user error and “vengeful complainers” right around the point where the dev gets tired of trying to help.
It’s just their latest addition: Google Gaslight.
Google will be happy to explain the fix after you sit through 7 hours of unskippable Youtube ads. Then 7 more.
They. Are. Lying.
There is no data loss on Google Drive, and there is no war in Ba Sing Se.
This is why you do 3-2-1 backups. If you’ve ever worked for any company, you should know that eventually budgets will get cut, and the service will degrade until something breaks. It doesn’t matter whether you’re dealing with some family run small business, or the world’s largest and most advanced tech company. No system deserves absolute trust, especially long term. I personally rotate 2 local, and 1 or 2 separate cloud providers, depending on how important the data is. Everything not shared is encrypted locally.
Get a NAS and start de-Googling yourself.
Doesn’t help me when I’m 200km from home and need that file or note or picture…
Oh really? Hmm I guess me being able to access all my files anytime, anywhere is just some kind of magic that only I know! I’m a wizard!
Seriously? How’s it doing that without exposing your home network?
Exposing isn’t the same thing as being insecure. You can setup things like a reverse proxy to help secure yourself.
Actually it does. I have a nasPi running openmediavault with portforward and i can get access it anywhere in the world. Japan, usa, eu it doesn’t matter as long as there is internet.
Don’t wanna fiddle with the tech stuff. Get a Synology and make your life easier. Best thing is you can upgrade it yourself. No longer bound by 200gb or 1tb but all the way to 10tb and more! With redundancy as well. No this not an ad for Synology but damn does it work good.
Don’t forget to make backups!
A raid counts as a backup, right?
RAID is redundancy. It saves your data if a or two drive fail, but does not help you if the entire RAID system dies (power surge, fire, water damage). Generally if it is on the same system it is not a backup.
It’s on my todo list I swear
Hey, slightly better than Apple forums, where all their software is perfect and nothing is ever wrong
Hey, that’s not true. Apple forums reps will ask you to factory reset everything twice, then refer to store for servicing and then ghost you.