I actually do like the Flashforge Finder 3, which comes with a direkt extruder and filament sensor at a price of 300€, works out of the box and is incredibly easy to use. But i wouldn’t consider this as a small build volume or a small printer.
I won’t watch the video as I cannot watch animated things for too long. But honestly, I think it is hard to identify broken parts and they might get the wrong thing, therefore different quotes.
I would like to hear about their reaction when the mistake becomes clear. Issuing the costs for the correct replacement/repair and wave the wrong one would be the correct thing to do.
But actually, I don’t think this is an Apple exclusive problem. Some companies are better, some are worse, but I couldn’t repair any modern laptop by myself without fearing to break anything, be it Huawei, Chuwi or Apple.
The Prusa definitely is a good printer. But have a look at a flashforge finder 3 or even the adventurer 4. it is way more fun when everything works out of the box.
To be honest i am very happy with the printer. It works perfectly fine with cura, at least i have never run into a problem with it.