Washington Consumer Protection Coalition complains to Washington state attorney general.

When I use the app it forces me to reload my balance, I can’t just pay what is owed. I support this investigation. Starbucks is basically forcing you to always leave a portion of unspent money on in your “Starbucks” account.

TheRealKuni
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This is not my experience with the app. When the balance on my card runs out, they tell me, “it says you still owe x” and then I can pay that with a credit card.

Edit: I’m specifically talking about using the app to pay at the counter though, not to order ahead.

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