Support Staff costs money. When they do their job right, they cost more money (refunds, repairs, etc…) . They don’t make money. The only reason support even exists is to keep the PR around the company good. If a company is small enough (or it is soon to be non-existent), it could just get rid of support and just hire a good PR firm and no one would know the difference.
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This is a most excellent place for technology news and articles.
Support Staff costs money. When they do their job right, they cost more money (refunds, repairs, etc…) . They don’t make money. The only reason support even exists is to keep the PR around the company good. If a company is small enough (or it is soon to be non-existent), it could just get rid of support and just hire a good PR firm and no one would know the difference.