Thousands of children and adults were automatically terminated from Medicaid and disability benefits programs by a computer system that was supposed to make applying for and receiving health coverage easier.
Alright team, I’m bringing the opposite opinion to this thread. Bring your pitchforks.
Two things :
Hanlon’s razor. Consultants are not mensa candidates. They are ordinary people who sometimes do a shit job.
Complexity. Each state has its own wildly complex eligibility and availability rules. Each insurer within each state, equally so. As much as this article shits on Deloitte for having 20+ state contracts, that doesn’t mean 1 common platform / common solution. People within the fediverse - being somewhat more tech inclined - should have some empathy for this
I hate Deloitte as much as the next guy, but why no hatred for the politicians (or special interest groups comprised of insurers) that wrote opaque state-based legislation? Speaking of insurers, why no hate for them? Whether private or public - they literally have a vested interest in denying coverage…
If we are going to throw stones, let’s find the right villain.
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.world
This is a most excellent place for technology news and articles.
Ah, the ‘the system said it was so, so it had to be so’ excuse.
Same stance the UK Post Office took with Horizon. A fucking stupid stance…
deleted by creator
Alright team, I’m bringing the opposite opinion to this thread. Bring your pitchforks.
Two things :
Hanlon’s razor. Consultants are not mensa candidates. They are ordinary people who sometimes do a shit job.
Complexity. Each state has its own wildly complex eligibility and availability rules. Each insurer within each state, equally so. As much as this article shits on Deloitte for having 20+ state contracts, that doesn’t mean 1 common platform / common solution. People within the fediverse - being somewhat more tech inclined - should have some empathy for this
I hate Deloitte as much as the next guy, but why no hatred for the politicians (or special interest groups comprised of insurers) that wrote opaque state-based legislation? Speaking of insurers, why no hate for them? Whether private or public - they literally have a vested interest in denying coverage…
If we are going to throw stones, let’s find the right villain.
I see we have a consultant in our midsts.
Deloitte should be liable for the medical bills of patients who it wrongly denied coverage for.
They saved money by skipping QA, they can pay for the fallout of their bugs.
Or, how about a small fine. Maybe 5% of the extra profit they made in this scam and they don’t even have to stop or admit wrong doing
^ this is what will likely happen