NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
Fridge failures: LG says angry owners can’t sue, company points to cardboard box::NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems…
I have one of these fridges that failed. It was delivered and installed initially…I never saw the box. How does that factor in? Plus don’t buy LG, it’s a shit company.
Mine is about 7 years old. 2 years ago the compressor died on it. It was a new custom LG design. The part normally lasts 10 years.
I was out of warranty but LG still fixed it apparently due to a class action lawsuit forcing them to cover the compressor specifically due to all the failures.
LG effectively has said that their owners manual and a cardboard box have authority over the courts. Clearly, as the courts have nullified it, they fucking dont.
All I see is a damned good reason to ban arbitration agreements outright. If you want to arbitrate a tort, you should be required to motion the court for it.
Everyone thinks the US is a litigious society, but it’s the consequence of our political order. The lack of regulations are “compensated” by the right to tort. In many instances, there is no authority to enforce rights, only the ability to sue. The Americans with Disabilities Act works this way. (and there are many calling to remove that option, making the entire law theoretical)
Of course, the idea is that lawsuits will discourage people from getting redress because of the high-bar to enter a case into the legal system. But that wasn’t enough, so the capitalists are trying to take that away too.
There are few things more obscene under capitalism than a privatized court system.
Had one of their fridges a while back with their proprietary compressor design. It kicked the bucket at about 2-3 years old. All appliance repair shops that I contacted in my area, including an LG-certified one, declined repairs. Most of them even immediately asked if it was an LG when I asked if they did compressor replacements to head me off at the pass. It was a good product while it worked, but that’s only half the equation.
I hate LG more than any other company after dealing with their worst in class customer service when I bought a defective TV a couple years back.
It took 6 months of actively calling them and then creating a Twitter account and tweeting at their PR team and emailing the CEO to get my money back on the piece of junk.
Multiple hour+ long calls. Each time where I had to tell them everything from the previous calls that was supposed to be entered in their system, and was, but the call person literally didn’t look at the screen in front of them. An hour long wait on hold to the claims department where someone picked up and then audibly hung up.
It was infuriating. But I had a $2,000 piece of junk in my house so I wasn’t going to let it drop.
Shit like this is why I use my credit card for big purchases like that. Your shit doesn’t work and you fuck around making it right? I’ll get a charge back and you can deal with the credit card company because I ain’t got time for that shit.
Haven’t had to pull that card very many times, but its very nice when the business fucking me around suddenly really wants to make it right so they don’t have to deal with the impacts of a charge back.
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I have one of these fridges that failed. It was delivered and installed initially…I never saw the box. How does that factor in? Plus don’t buy LG, it’s a shit company.
Had an lg fridge shit the bed after a year or so.
Samsung did the same after a year.
Fuck them both.
My parents have a LG fridge and so far it’s still running strong
Is it the newer recent fridges with defects or models from a specific country ?
Mine is about 7 years old. 2 years ago the compressor died on it. It was a new custom LG design. The part normally lasts 10 years.
I was out of warranty but LG still fixed it apparently due to a class action lawsuit forcing them to cover the compressor specifically due to all the failures.
Take what you will from that.
LG effectively has said that their owners manual and a cardboard box have authority over the courts. Clearly, as the courts have nullified it, they fucking dont.
All I see is a damned good reason to ban arbitration agreements outright. If you want to arbitrate a tort, you should be required to motion the court for it.
Yeah, by the time you even received the agreement, it’s already bought and usually delivered and or installed.
Everyone thinks the US is a litigious society, but it’s the consequence of our political order. The lack of regulations are “compensated” by the right to tort. In many instances, there is no authority to enforce rights, only the ability to sue. The Americans with Disabilities Act works this way. (and there are many calling to remove that option, making the entire law theoretical)
Of course, the idea is that lawsuits will discourage people from getting redress because of the high-bar to enter a case into the legal system. But that wasn’t enough, so the capitalists are trying to take that away too.
There are few things more obscene under capitalism than a privatized court system.
Arbitration clauses need to be banned, at least for regular consumer purchases.
But thanks to lobbying, that will never happen.
But at least I know never to ever buy anything from LG and Kenmore.
Ok, that got a solid laugh out of me.
Had one of their fridges a while back with their proprietary compressor design. It kicked the bucket at about 2-3 years old. All appliance repair shops that I contacted in my area, including an LG-certified one, declined repairs. Most of them even immediately asked if it was an LG when I asked if they did compressor replacements to head me off at the pass. It was a good product while it worked, but that’s only half the equation.
I hate LG more than any other company after dealing with their worst in class customer service when I bought a defective TV a couple years back.
It took 6 months of actively calling them and then creating a Twitter account and tweeting at their PR team and emailing the CEO to get my money back on the piece of junk.
Multiple hour+ long calls. Each time where I had to tell them everything from the previous calls that was supposed to be entered in their system, and was, but the call person literally didn’t look at the screen in front of them. An hour long wait on hold to the claims department where someone picked up and then audibly hung up.
It was infuriating. But I had a $2,000 piece of junk in my house so I wasn’t going to let it drop.
Shit like this is why I use my credit card for big purchases like that. Your shit doesn’t work and you fuck around making it right? I’ll get a charge back and you can deal with the credit card company because I ain’t got time for that shit.
Haven’t had to pull that card very many times, but its very nice when the business fucking me around suddenly really wants to make it right so they don’t have to deal with the impacts of a charge back.