On the one hand I’m sceptical that a company couldn’t tell customers ahead of time what fees they might be paying.
On the other hand, I once worked for an ISP that deleted its customer database and all backups to save itself data warehousing fees and literally had no idea how much customers were paying or what services it was providing them. So it does happen.
On the other other hand (yes, I have three), incompetence shouldn’t shield you from the consequences of failing your responsibilities.
PDA: I had a Palm Pilot I rescued from a scrap bin at work and installed an open source OS on. I used it as an ereader until the eye strain from reading on that small screen started giving me headaches.
DVD recorder: No. I gave up on broadcast TV when I was 17 and the amount of advertising time hit 25 minutes per hour. I watched everything on rented DVDs until video streaming and adblockers became a thing.
WebTV: No. It was never available in my country.
3D TV: No. I was waiting for the format to get more support, then it went away entirely.
Raspberry Pi: Yes! I could never get wifi working on it, which limited its usefulness. Still fun to play with until I somehow broke the HDMI out.
Internet Radio: Kinda. That’s what I used the Pi for after breaking video.
Clearly pretty comfortable with you.