When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.
The ‘robot’ isn’t the problem. This design is intentional and human made.
Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.
Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone).
Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.
Yeah, you can’t trust Americans. They’ll steal your own land out from under you and Rob your grandma and call it good business sense. Saying this as an American.
A third of these are people who are either disabled or in medical crisis. They’re marked “funny”. And this is where you go for entertainment? Well, when people tell you who they are, believe them.
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You force me to check out my own groceries. Fine.
But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.
I use reusable bags. I have to be very slow and deliberate getting the bag ready in the bagging area or it’ll flag me.
Same for me.
Honestly, those weight systems are so easily defeated, I don’t even get the point. Anything that is measured by unit vs weight can easily be stolen.
The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.
Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.
Yeah, you can’t trust Americans. They’ll steal your own land out from under you and Rob your grandma and call it good business sense. Saying this as an American.
Walmart customers
A third of these are people who are either disabled or in medical crisis. They’re marked “funny”. And this is where you go for entertainment? Well, when people tell you who they are, believe them.