Walmart, Costco and other companies rethink self-checkout | CNN Business
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Retailers in Europe, like Booths supermarkets, and the United States, like Walmart, are pulling back on having self-checkout in light of complaints and shoplifting.
@paddirn@lemmy.world
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141Y

I avoid self-checkout as often as possible. In my mind, that’s taking a job away from a physical person, it’s a cost-savings for the retailer, but customers never see any benefit from it. I choose the person checkout everytime as my little bit of solidarity with my fellow humans.

@Aux@lemmy.world
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-11Y

removed by mod

Billiam
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121Y

I’m the opposite. I use self-checkout as often as possible, because it means I have to interact with as few people as possible. I loathe people being forced to ask me how I’m doing, because we both know they don’t care. Or when they ask “Did you find everything?”- does it fucking matter? Either I did, which is why I’m checking out, or I didn’t, in which case it doesn’t fucking matter because thanks to their shitty implementation of JIT their stock has been converted from on-prem inventory to rolling warehouse deliveries every single day. Just let me get what I want and get out.

Either way the company is getting your money.

But using a real person cost the company more, in theory

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