DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
Who the heck is still using it and the ones like it past the point of once? The few times I played with it just to check it out the meal was 3x the price of getting it myself. I have used it twice while on work travel and both times the food was cold and messed up.
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We’ve already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
How lazy and dependent people are if they can be “blackmailed” by the food delivery service and that service doesn’t fear a significant loos of customers!
It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…
Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I’d suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.
The last few times I tried to do delivery at food for the family, The price for four fast food meals exceeded going to a decent sit down restaurant and getting a moderate dinner for four.
No its “gig economy”, and it’s primary purpose seems to be skirting labour laws by calling their employees “independent contractors” so they can save money by screwing the people working for them.
I’ve never used any of those services. If the restaurant doesn’t deliver, I pick up my order. I also try to go to the restaurant’s website and use whatever ordering system they have there, under the assumption (perhaps mistaken) that the restaurant chose that ordering system because it was the best deal for them.
What’s crazy is that there’s really no reason why it should be the way that it is, where every chain restaurant has a different individualized app, every mid level business has a website, and every mom and pop restaurant you just have to call on the phone, and every business has their own delivery drivers with all these other apps picking up the slack in between. Doordash takes off so much from the top of the order to make it look more appealing, as a service charge, the restaurants just increase prices, the drivers get paid a pittance, probably so does the support staff if I had to guess, and all of their programmers, who are the only party left that the money would go to, the programmers can’t make an app that works for the customers or the drivers. It’s like a lose-lose-lose scenario for anyone that’s not a soulless finance bro.
It’s crazy, if restaurants are at a point where it’s cheaper for them to just have an actual, well paid delivery driver, and just use their own old school apps, websites, and phone lines, rather than paying their fees to a business that could just handle the whole thing for them all in bulk, seeing as the needs from restaurant to restaurant is generally pretty similar. The latter should be the more cost-effective solution, here, it’s fucking nuts.
Gonna be real boss, as a driver for DD, delivery drivers don’t care what you ordered. They care about mileage, pickup & drop off times, and stairs. A $5 tip will cover most sane orders. $10 will usually cover insane orders / stairs.
If you’re concerned about timing, tip $5 and then text them when they are assigned the order and let them know it is time sensitive and that you’ll add cash tip on arrival for prompt delivery.
I hate Doorsdash so fucking much but I’m pretty sure I’m addicted to it. It’s one of those terrible destructive relationships and I find myself screaming at the app every time I use it. I recently discovered a neat trick though, where if I order from the website then the app won’t spam me with the double-dash popup but I’ll still get my delivery statuses.
Learn to cook. This is why everyone became broke and fat. It is scary how fast you lose money this way. A single meal for one person can be the same as a family of four food budget for a week and the food you get is loaded with salt and calories.
My rule for eating out is simple: it has to be food I can’t resonably make at home. I love Indian food but it wouldn’t be realistic for me to start cooking it.
No, you tip for adequate service in America. You’d tip a lot for exceptional service. You’d only not tip if the service worker completely blew it. The only time I’ve not tipped was when a waiter bombarded me with a political candidate’s campaign spiel right before bringing me the check. Practically held me hostage. That fucking guy didn’t get a cent.
It’s because of a legal exception that allows businesses to pay service employees below minimum wage. Then the customer subsidizes their wages with tips. So you tip service workers just for doing their job as a matter of course when you dine out. We don’t do it because it makes sense, we do it because we like eating at restaurants and that’s how eating at restaurants works. We could change it, but that would require a change in legislation and/or a mass boycott of all restaurants, and neither is likely to happen any time soon.
DD is just explaining that it’s a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time
Pretty sure if I were to put a $20 tip I’d have no problems getting someone to accept the order immediately.
The problem, and the reason we’ve stopped using Doordash completely, is that your big tip means your order will get stacked with the low/no tippers to incentive the driver to pick them all up. And your food will sit there getting cold while the driver waits to pick up the others.
This has become universally true over the last year or two in Chicago at least. We are good tippers and every single time we’d see our food get picked up then watch the driver wait to pick up some other order – sometime waiting 30 minutes or more with our food in their car less than a block from our home.
Yeah we have one car and mostly don’t drive unless we’re visiting family out of town. But we are lucky and have a lot of restaurants within walking distance from which we can pick up, which is pretty much how we order these days. Also we have one of the best public transit systems in the US (at least we did pre-pandemic) but taking public transit to pick up food is still a PITA.
But there are lots of others in the city who don’t own a car at all because the CTA is enough to get to work, and may live in a food desert without much around.
It’s been four years since I lived there (Bucktown) but I started seeing that somewhat. We always tip pretty decent. Obviously it’s best we avoid apps like these whenever possible but it has its utility still.
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.world
This is a most excellent place for technology news and articles.
English
Tips subsidize business owners who don’t pay their employees enough.
*in US
THIS IS IT. All other comments in this thread that don’t say this are focusing on the wrong problem or are flat out wrong.
Who the heck is still using it and the ones like it past the point of once? The few times I played with it just to check it out the meal was 3x the price of getting it myself. I have used it twice while on work travel and both times the food was cold and messed up.
How about letting us tip afterwards not before. That way we know how much to tip.
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We’ve already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
How lazy and dependent people are if they can be “blackmailed” by the food delivery service and that service doesn’t fear a significant loos of customers!
It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…
Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I’d suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.
It almost doubled the cost of my order last time, all the fees and tip bullshit
The last few times I tried to do delivery at food for the family, The price for four fast food meals exceeded going to a decent sit down restaurant and getting a moderate dinner for four.
Isn’t it what’s called shareconomy?’
Isn’t it super fancy?
:-)
No its “gig economy”, and it’s primary purpose seems to be skirting labour laws by calling their employees “independent contractors” so they can save money by screwing the people working for them.
I’ve never used any of those services. If the restaurant doesn’t deliver, I pick up my order. I also try to go to the restaurant’s website and use whatever ordering system they have there, under the assumption (perhaps mistaken) that the restaurant chose that ordering system because it was the best deal for them.
What’s crazy is that there’s really no reason why it should be the way that it is, where every chain restaurant has a different individualized app, every mid level business has a website, and every mom and pop restaurant you just have to call on the phone, and every business has their own delivery drivers with all these other apps picking up the slack in between. Doordash takes off so much from the top of the order to make it look more appealing, as a service charge, the restaurants just increase prices, the drivers get paid a pittance, probably so does the support staff if I had to guess, and all of their programmers, who are the only party left that the money would go to, the programmers can’t make an app that works for the customers or the drivers. It’s like a lose-lose-lose scenario for anyone that’s not a soulless finance bro.
It’s crazy, if restaurants are at a point where it’s cheaper for them to just have an actual, well paid delivery driver, and just use their own old school apps, websites, and phone lines, rather than paying their fees to a business that could just handle the whole thing for them all in bulk, seeing as the needs from restaurant to restaurant is generally pretty similar. The latter should be the more cost-effective solution, here, it’s fucking nuts.
I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.
I have no problem tipping 20% with a $4 minimum, but it’s going to be based on the meal I ordered, not your bullshit service fees.
Gonna be real boss, as a driver for DD, delivery drivers don’t care what you ordered. They care about mileage, pickup & drop off times, and stairs. A $5 tip will cover most sane orders. $10 will usually cover insane orders / stairs.
If you’re concerned about timing, tip $5 and then text them when they are assigned the order and let them know it is time sensitive and that you’ll add cash tip on arrival for prompt delivery.
I stopped using DoorDash when their fees and overall cost doubled what it should be.
I’ll walk down and get it myself.
I hate Doorsdash so fucking much but I’m pretty sure I’m addicted to it. It’s one of those terrible destructive relationships and I find myself screaming at the app every time I use it. I recently discovered a neat trick though, where if I order from the website then the app won’t spam me with the double-dash popup but I’ll still get my delivery statuses.
Learn to cook. This is why everyone became broke and fat. It is scary how fast you lose money this way. A single meal for one person can be the same as a family of four food budget for a week and the food you get is loaded with salt and calories.
My rule for eating out is simple: it has to be food I can’t resonably make at home. I love Indian food but it wouldn’t be realistic for me to start cooking it.
I know how to cook, but only in a commercial kitchen and only when I’m making 150+ servings of something.
WTF?
deleted by creator
20->15 is not exceptional. 20->2-3 minutes is.
The delivery driver has 0 control over this.
Deja vu!
No, you tip for adequate service in America. You’d tip a lot for exceptional service. You’d only not tip if the service worker completely blew it. The only time I’ve not tipped was when a waiter bombarded me with a political candidate’s campaign spiel right before bringing me the check. Practically held me hostage. That fucking guy didn’t get a cent.
deleted by creator
It’s because of a legal exception that allows businesses to pay service employees below minimum wage. Then the customer subsidizes their wages with tips. So you tip service workers just for doing their job as a matter of course when you dine out. We don’t do it because it makes sense, we do it because we like eating at restaurants and that’s how eating at restaurants works. We could change it, but that would require a change in legislation and/or a mass boycott of all restaurants, and neither is likely to happen any time soon.
deleted by creator
Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!
Just go get the food yourself. Forget these delivery companies.
DD is just explaining that it’s a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time
Pretty sure if I were to put a $20 tip I’d have no problems getting someone to accept the order immediately.
The problem, and the reason we’ve stopped using Doordash completely, is that your big tip means your order will get stacked with the low/no tippers to incentive the driver to pick them all up. And your food will sit there getting cold while the driver waits to pick up the others.
This has become universally true over the last year or two in Chicago at least. We are good tippers and every single time we’d see our food get picked up then watch the driver wait to pick up some other order – sometime waiting 30 minutes or more with our food in their car less than a block from our home.
I would have said go pick it up yourself but lol your parking situation.
Yeah we have one car and mostly don’t drive unless we’re visiting family out of town. But we are lucky and have a lot of restaurants within walking distance from which we can pick up, which is pretty much how we order these days. Also we have one of the best public transit systems in the US (at least we did pre-pandemic) but taking public transit to pick up food is still a PITA.
But there are lots of others in the city who don’t own a car at all because the CTA is enough to get to work, and may live in a food desert without much around.
It’s been four years since I lived there (Bucktown) but I started seeing that somewhat. We always tip pretty decent. Obviously it’s best we avoid apps like these whenever possible but it has its utility still.