SCO would be better if you got the same type of scanners as the regular registers
Putting everything from the cart onto a belt, and having access to more than 2-4 sets of bags (or a whole carousel at walmart!) without the dumb “did you scan this?” prompt would make me use SCO every single time. Trying to bag groceries in current SCO is miserable, and the sensors are usually so bad that you CANT EVEN REMOVE FULL BAGS when you need to fill another bag
It’s a common sight at many retail stores: a queue of people, waiting to use a self-checkout kiosk, doing their best to remain patient as a lone store worker attends to multiple malfunctioning machines.
I have never had this happen. The only issues I’ve ever had is people not understanding something so simple as scanning a barcode and then tap to pay.
Self checkout is one of the greatest advancements I’ve ever had. Probably the most irritating thing about California is that they made it illegal to use a self checkout to buy beer. The state literally forced me to stand in lines when i can easily scan a barcode.
It depends a lot on the specific store, but I don’t usually have to wait in a line longer than about 3 people and it moves quick.
On one hand, I agree with the video that the system doesn’t solve the problem of lines at the supermarket. It was fairly obvious that they never anticipated queuing because there’s never a dedicated section for where to stand while you wait for the next available terminal, so the line often spills into the end of some aisle and blocks all the cross traffic trying to navigate to the other end of the store.
On the other, it’s not like we’re going to go back to not having to stand around and wait if we get cashiers back filling the old school checkout lines.
IMO, the way forward is going to be to eliminate pay stations altogether and do either RFID tags on all the items so you are just charged for what you take while walking out of the store, or you have a scanner in the cart so you can total up all your purchases as you shop, reducing friction at checkout.
It partially depends on the store. I have found that Walmart and Fred Meyer have some of the worst fucking software in existence and it’s guaranteed I will have an issue when I go there. But I’ve never once had an issue with the Costco machines, WinCo machines, or Safeway machines. I am able to go through self-checkout even with an extremely large cart and get through it without any assistance.
And I fucking love it, it’s faster, it’s easier, and honestly when I’m shopping I’m usually tired and don’t want to interact with anyone as it’s the last chore I will do at the end of a long day of various tasks to do
Wegmans is the same way over here on the East Coast. I can check out with alcohol, someone just needs to come over to scan the override. They always have an attendant or two and I rarely have to wait. Most of the time, as soon as they see the alcohol, they come over before I have even scanned it.
When the machines don’t babysit you and treat you like a theif, it goes astoundingly fast. I love self checkout, for a lot of the same reasons you do, and I get to pack my bags how I like. I avoid places with the insane systems with cameras, sensors, and scales trying to suss out if you are a theif. Especially as they don’t let you scan the next item until the previous is on the other side and don’t have handhelds.
It surely is. My hobby is to look at a person entering self checkout to remember who they are, as I enter the human checkout. I’m usually bagged, and paid whilst that person on the self checkout is still working through their groceries. The professional human is SO much faster than the self checkout.
It’s not always the case, but in the vast majority of times it is, so I choose speed over doing it myself.
You can definitely tell some stores try to funnel people into self checkout by understaffing cashier positions sadly :( at the good ones I’m always at the cashier line as well
I really prefer self-checkout too. There was an initial year or two when the machines were kinda buggy and did that “unexpected item in bagging area” a lot, but you work around it: just never put your shopping bag on the scale. I scan fast and efficiently, and start bagging my stuff while the payment card is doing its thing. And when I bag my own stuff I can be sure the bread is going to be on top.
The only things I run into trouble with these days: 1. when the backend database doesn’t have the right info, like some produce type is entirely missing, or the only option is for organic(=more $ and you know darn well you’re not going to select that one). 2. Some stores don’t use the barcode on the fruit labels, and you scan the label by accident or out of habit because the other store does use those barcodes. Both situations need a clerk to clear them, and that’s 90% of the delay.
I wish I knew why Target is limiting to 10 items. It’s pretty annoying. I suspect that theft is what’s driving retailers away from it, rather than customers hating it.
I avoid self checkouts unless the lines at the cashier checkouts are unreasonable.
Half the time I go through one of those I get hit with an error that I’ve then gotta wait on the attendant to fix. The other half I get bogged down by the stupid process like how you’ve got to put the item down on the bagging area before you can scan another one or how you can interact with the card reader to pay but the transaction will not complete until you select a payment type on the main screen. Lately, I’ve noticed some trying to trick me into signing up for rewards or some bullshit.
Much easier to just dump my stuff on the conveyor belt and have the cashier handle everything else.
I don’t like to interact with people, but I also don’t like to work for free for the owner of the chain, so I take one for the comrades and interact with the cashier.
Grocery stores used to have you bring in a list of what you needed and the grocer picked it all out for you from behind the counter and packed it up. If you walk through a store and put your own groceries in a cart, you’re already doing free work for the owner of the store.
I wouldn’t change that, and I wouldn’t change self checkout. I prefer both. It’s not work if I’d rather do it.
(The first paragraph is a true story, but also a joke. Doing “work” is all relative.)
For most of my shopping, which takes place at our local Walmart (I live in the US), I actually really like using the self-checkout. Now when we make a big grocery run, having a person there makes things easier because they can scan and bag, I can unload things onto the belt and my wife can pull bags off the little turnstile thing and put them back in our cart, but most of the time I’m just running in to grab a handful of items so when I leave I can just walk up to the kiosk, scan my stuff, scan the QR code with the Walmart app on my phone and walk out the door. It’ll auto pay with the privacy card I attached to my Walmart account and give me a digital receipt to show if somebody wants to see it at the door. They even have a thing now where you can pay a monthly subscription for “Walmart+” where you can scan and pay for your items as you shop.
monthly subscription for “Walmart+” where you can scan and pay for your items as you shop and never even have to go through the registers or kiosks at all.
This isn’t entirely true. You still have to stop by the self checkout and scan a code on the screen there and confirm a few things, but it is way faster.
If I go to a buffet style restaurant like Golden Corral where there’s a long table full of precooked items, I’m gonna go up to that table and rummage around and fill my own plate, 😜
In a new stadium in my city you swipe your credit card, pick up food or drink in a little monitored area and walk out with your items. It is an interesting idea but it is also creepy. That’s probably what stores will be like eventually – at least the ones with the resources to implement something that expensive and complex.
As far as self checkout, I don’t mind it for small orders or when it is more convenient for me at the grocery store. Unexpected item in bagging is a bad consumer experience, and buying produce/alcohol is also a pain. If I feel like I am going to run into trouble I head for the traditional lines.
I really despise the ones at big box hardware stores that show a video of you checking out. I’m not stealing, don’t judge me or make me judge myself with that unflattering angle.
I do not use self-checkout for several reasons, including what other people have said: i don’t get a discount, it’s taking someone else’s job, it’s annoying as fuck. Further, I use my own canvas bags, and that machine yells about the weight mismatch no matter what I try. I’d rather listen to nails on a chalkboard.
But i also shop for groceries 1 time per week, which means I’m buying beer, which means the self-checkout STILL requires somebody to help me. I end up standing around for longer than it takes to go through the regular line.
Anyway, the self-checkout lines generally see very loud usage in my NC town.
I know entirely too many people who don’t use the hand scanner, and it’s crazy to me. It is by far the most efficient way to shop. I get irrationally angry when there are people in the self checkout line with a whole cart of groceries. This line is not for you. Get with the times.
Though the BBC is obviously identified most with UK, it in fact has many international publications. This article focuses on the US, with only a reference to “Booths in the UK”, a very small supermarket group I have never heard of before.
Self checkout in the UK is commonplace and largely popular, though some of the general customer criticisms in the article are familiar to me as a regular user of them.
They’re very popular here too, but a lot of older people really struggle with them, so they’re widely hated by boomers that want things to be like the 80’s again.
The technology is a bit shit, and more often than not there’s a lot of waiting around for someone to unblock you. Where it was probably a “failure” to many is in the initial promise of being able to get rid of employees and replace them with self-scan.
I enjoy Sam’s Club’s “Scan and Go” feature in their app. I scan my items and pay in the app. I never have to interact with a soul, and that’s peachy keen in my book.
I don’t get their point that shoppers “need to be socialized into using self-checkout”. Who ever needed to be persuaded? It’s just that they try hard to make it painful. Self checkout was always an over-complicated conglomeration of parts with poor usability, then poorly thought out additions to try to control theft and no counter space . It just never works well. Maybe we should “socialize” retailers into getting their shit together she it can work more smoothly
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SCO would be better if you got the same type of scanners as the regular registers
Putting everything from the cart onto a belt, and having access to more than 2-4 sets of bags (or a whole carousel at walmart!) without the dumb “did you scan this?” prompt would make me use SCO every single time. Trying to bag groceries in current SCO is miserable, and the sensors are usually so bad that you CANT EVEN REMOVE FULL BAGS when you need to fill another bag
Hasn’t it?
They’re always faster than the queue for the cashiers, and they work fine.
The only issue I’ve had recently is they stopped taking cash for some reason, and I pay in cash. But besides that, they’re fast and work great.
My favorite thing about some self checkouts is one big line for like 8 checkouts. You don’t have to gamble with who you get in line behind.
I have never had this happen. The only issues I’ve ever had is people not understanding something so simple as scanning a barcode and then tap to pay.
Self checkout is one of the greatest advancements I’ve ever had. Probably the most irritating thing about California is that they made it illegal to use a self checkout to buy beer. The state literally forced me to stand in lines when i can easily scan a barcode.
Really? Do you actually go shopping? It’s a phenomenally regular occurrence.
It depends a lot on the specific store, but I don’t usually have to wait in a line longer than about 3 people and it moves quick.
On one hand, I agree with the video that the system doesn’t solve the problem of lines at the supermarket. It was fairly obvious that they never anticipated queuing because there’s never a dedicated section for where to stand while you wait for the next available terminal, so the line often spills into the end of some aisle and blocks all the cross traffic trying to navigate to the other end of the store.
On the other, it’s not like we’re going to go back to not having to stand around and wait if we get cashiers back filling the old school checkout lines.
IMO, the way forward is going to be to eliminate pay stations altogether and do either RFID tags on all the items so you are just charged for what you take while walking out of the store, or you have a scanner in the cart so you can total up all your purchases as you shop, reducing friction at checkout.
It partially depends on the store. I have found that Walmart and Fred Meyer have some of the worst fucking software in existence and it’s guaranteed I will have an issue when I go there. But I’ve never once had an issue with the Costco machines, WinCo machines, or Safeway machines. I am able to go through self-checkout even with an extremely large cart and get through it without any assistance.
And I fucking love it, it’s faster, it’s easier, and honestly when I’m shopping I’m usually tired and don’t want to interact with anyone as it’s the last chore I will do at the end of a long day of various tasks to do
Wegmans is the same way over here on the East Coast. I can check out with alcohol, someone just needs to come over to scan the override. They always have an attendant or two and I rarely have to wait. Most of the time, as soon as they see the alcohol, they come over before I have even scanned it.
When the machines don’t babysit you and treat you like a theif, it goes astoundingly fast. I love self checkout, for a lot of the same reasons you do, and I get to pack my bags how I like. I avoid places with the insane systems with cameras, sensors, and scales trying to suss out if you are a theif. Especially as they don’t let you scan the next item until the previous is on the other side and don’t have handhelds.
As a customer, I 💕 self checkout: the great divide between fast and slow
It surely is. My hobby is to look at a person entering self checkout to remember who they are, as I enter the human checkout. I’m usually bagged, and paid whilst that person on the self checkout is still working through their groceries. The professional human is SO much faster than the self checkout.
It’s not always the case, but in the vast majority of times it is, so I choose speed over doing it myself.
You can definitely tell some stores try to funnel people into self checkout by understaffing cashier positions sadly :( at the good ones I’m always at the cashier line as well
I really prefer self-checkout too. There was an initial year or two when the machines were kinda buggy and did that “unexpected item in bagging area” a lot, but you work around it: just never put your shopping bag on the scale. I scan fast and efficiently, and start bagging my stuff while the payment card is doing its thing. And when I bag my own stuff I can be sure the bread is going to be on top.
The only things I run into trouble with these days: 1. when the backend database doesn’t have the right info, like some produce type is entirely missing, or the only option is for organic(=more $ and you know darn well you’re not going to select that one). 2. Some stores don’t use the barcode on the fruit labels, and you scan the label by accident or out of habit because the other store does use those barcodes. Both situations need a clerk to clear them, and that’s 90% of the delay.
I wish I knew why Target is limiting to 10 items. It’s pretty annoying. I suspect that theft is what’s driving retailers away from it, rather than customers hating it.
deleted by creator
I avoid self checkouts unless the lines at the cashier checkouts are unreasonable.
Half the time I go through one of those I get hit with an error that I’ve then gotta wait on the attendant to fix. The other half I get bogged down by the stupid process like how you’ve got to put the item down on the bagging area before you can scan another one or how you can interact with the card reader to pay but the transaction will not complete until you select a payment type on the main screen. Lately, I’ve noticed some trying to trick me into signing up for rewards or some bullshit.
Much easier to just dump my stuff on the conveyor belt and have the cashier handle everything else.
I don’t like to interact with people, but I also don’t like to work for free for the owner of the chain, so I take one for the comrades and interact with the cashier.
Grocery stores used to have you bring in a list of what you needed and the grocer picked it all out for you from behind the counter and packed it up. If you walk through a store and put your own groceries in a cart, you’re already doing free work for the owner of the store.
I wouldn’t change that, and I wouldn’t change self checkout. I prefer both. It’s not work if I’d rather do it.
(The first paragraph is a true story, but also a joke. Doing “work” is all relative.)
You do you, man.
For most of my shopping, which takes place at our local Walmart (I live in the US), I actually really like using the self-checkout. Now when we make a big grocery run, having a person there makes things easier because they can scan and bag, I can unload things onto the belt and my wife can pull bags off the little turnstile thing and put them back in our cart, but most of the time I’m just running in to grab a handful of items so when I leave I can just walk up to the kiosk, scan my stuff, scan the QR code with the Walmart app on my phone and walk out the door. It’ll auto pay with the privacy card I attached to my Walmart account and give me a digital receipt to show if somebody wants to see it at the door. They even have a thing now where you can pay a monthly subscription for “Walmart+” where you can scan and pay for your items as you shop.
This isn’t entirely true. You still have to stop by the self checkout and scan a code on the screen there and confirm a few things, but it is way faster.
Edited my original comment for accuracy.
Thanks for clarifying. I hadn’t actually used that particular feature so I must have misunderstood the way it was worded in the app.
deleted by creator
If I go to a buffet style restaurant like Golden Corral where there’s a long table full of precooked items, I’m gonna go up to that table and rummage around and fill my own plate, 😜
That’s not how it works with the stores I frequent. Usually about half the self-checkout kiosks don’t have anyone at them.
I’d shop somewhere else if they took self checkout away. It’s so much faster.
In a new stadium in my city you swipe your credit card, pick up food or drink in a little monitored area and walk out with your items. It is an interesting idea but it is also creepy. That’s probably what stores will be like eventually – at least the ones with the resources to implement something that expensive and complex.
As far as self checkout, I don’t mind it for small orders or when it is more convenient for me at the grocery store. Unexpected item in bagging is a bad consumer experience, and buying produce/alcohol is also a pain. If I feel like I am going to run into trouble I head for the traditional lines.
I really despise the ones at big box hardware stores that show a video of you checking out. I’m not stealing, don’t judge me or make me judge myself with that unflattering angle.
I just watched a comedy special where the comedian calls them the “the shoplifter lanes”.
I do not use self-checkout for several reasons, including what other people have said: i don’t get a discount, it’s taking someone else’s job, it’s annoying as fuck. Further, I use my own canvas bags, and that machine yells about the weight mismatch no matter what I try. I’d rather listen to nails on a chalkboard.
But i also shop for groceries 1 time per week, which means I’m buying beer, which means the self-checkout STILL requires somebody to help me. I end up standing around for longer than it takes to go through the regular line.
Anyway, the self-checkout lines generally see very loud usage in my NC town.
My own bag. Hand scanner. Zip through the store while loading my bag. Easy check out. Hell no I don’t want to use the cashier line.
I don’t think that’s what the article is talking about. The cart and hand scanner are different.
I know entirely too many people who don’t use the hand scanner, and it’s crazy to me. It is by far the most efficient way to shop. I get irrationally angry when there are people in the self checkout line with a whole cart of groceries. This line is not for you. Get with the times.
Ha, as if.
Maybe this is just a British thing? They’re very popular here in NZ
Though the BBC is obviously identified most with UK, it in fact has many international publications. This article focuses on the US, with only a reference to “Booths in the UK”, a very small supermarket group I have never heard of before.
Self checkout in the UK is commonplace and largely popular, though some of the general customer criticisms in the article are familiar to me as a regular user of them.
They’re very popular here too, but a lot of older people really struggle with them, so they’re widely hated by boomers that want things to be like the 80’s again.
The technology is a bit shit, and more often than not there’s a lot of waiting around for someone to unblock you. Where it was probably a “failure” to many is in the initial promise of being able to get rid of employees and replace them with self-scan.
Same here in Switzerland, very well made and pretty efficient. But I really hate the fact that I’m basically working for the store.
I enjoy Sam’s Club’s “Scan and Go” feature in their app. I scan my items and pay in the app. I never have to interact with a soul, and that’s peachy keen in my book.
So much this. I started using it during Covid, and it’s been so great that I prefer Sams over any other shopping experience.
I don’t get their point that shoppers “need to be socialized into using self-checkout”. Who ever needed to be persuaded? It’s just that they try hard to make it painful. Self checkout was always an over-complicated conglomeration of parts with poor usability, then poorly thought out additions to try to control theft and no counter space . It just never works well. Maybe we should “socialize” retailers into getting their shit together she it can work more smoothly
That’s an actual sentence from that actual article. The fuck? I read it, like, four times. Is that even - what??