Customers may "misunderstand the consequences of canceling," cable lobby says.
Cable firms to FTC: We shouldn’t have to let users cancel service with a click — Customers may “misunderstand the consequences of canceling,” say lobbyists::Customers may “misunderstand the consequences of canceling,” cable lobby says.
Sometimes they are on an older package. Which means they have a much lower monthly bill. If they cancel and then sign back up, they now have a much higher monthly bill. So yeah, a single click actually is bad. But that doesn’t mean the button shouldn’t exist. That just means there should be a couple of prompts. For example, the first one is canceled. The second one is a a screen that shows what they are paying per month, With a section next to it, that shows what they would pay if they signed back up. Then that screen there are two buttons that says no I did not mean to cancel, and the other button that says yes, go ahead and drop the service. That actually makes sense. but I actually agree with the statement that a single button that says cancel and allows you to drop the service in one button is actually very bad.
About 20. Belgium has had these laws for around 18 years now because switching mobile provider was shit and it was found to not support competition within the mobile market ( no shit ! ).
At the same time they forced mobile providers to allow other providers to use their network infrastructure so new providers could be made without needing to make their own network infrastructure
Thank goodness those lobbyists are looking out for us and our easily confused little brains. Perhaps if we’re so easily confused, they should lobby to get rid of the fine print and simplify those contracts while they’re at it. Oh… Wait… Not that.
Sending a notification that a renewal is coming up? Impossible, will cost a fortune.
Sending mountains of junk mail offering bundles and limited time offers? Clearly much cheaper and easier.
Also, think of the labor costs, retraining the call center staff to not spend hours trying to talk people out of canceling and instead just having them hit a button. Why, that’s got to force a price hike.
Our profit margins are hurting due to young people not wanting to work and not fully understanding the gift, the boon, the euphoria of owning a TV and paying for services you don’t use. This has nothing to do with our prices, lack of customer service, or our programming being flooded with repetitive drivel.
Hey now, I own a TV and pay for services I don’t use. Just not cable. I can’t justify spending that much on something I don’t use. $15 isn’t bad, but a decent cable package is like $100 last I checked and it’s still chock full of ads.
Gamepass has no ads, plus the added benefit of every now and then opening it up to see it has some of the games I just bought on Steam, which is a sign that they have good taste.
They are going to offer your a discount to keep their service. Maybe if they had offered you a better price in the first place you wouldn’t be trying to cancel. Making it hard to cancel so that they can offer you discounts to stay is a way to keep prices high for everyone else. It’s a way to maximize profits. Why not simply put a one click, “cut my bill in half” button on the website?
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so, just a thought, make it illegal for there to be consequences of cancelling
I agree with the one click for elderly folks… Sometimes they just press things out of nervousness
Why does this not work the other way round?
My God, how could they ever have it reactivated? Such a dearth of companies selling media these days, they would be absolutely stranded.
But maw-maw will miss the latest episode of NCIS: Des Moines.
Sometimes they are on an older package. Which means they have a much lower monthly bill. If they cancel and then sign back up, they now have a much higher monthly bill. So yeah, a single click actually is bad. But that doesn’t mean the button shouldn’t exist. That just means there should be a couple of prompts. For example, the first one is canceled. The second one is a a screen that shows what they are paying per month, With a section next to it, that shows what they would pay if they signed back up. Then that screen there are two buttons that says no I did not mean to cancel, and the other button that says yes, go ahead and drop the service. That actually makes sense. but I actually agree with the statement that a single button that says cancel and allows you to drop the service in one button is actually very bad.
Seems lemmy isn’t far off from spez’s palace after all… Everyone downvotes facts and upvotes their feelings 😂
You’re exactly right about the cancellation of a grandfather clause leading to a higher new rate, btw.
Ok then how about… TWO clicks? That is an increment of 100%.
‘We shouldn’t have to let users sign up with a click’.
This crap is why I haven’t had cable in over a decade.
And the FTC is about 30 years late on considering these regulations.
About 20. Belgium has had these laws for around 18 years now because switching mobile provider was shit and it was found to not support competition within the mobile market ( no shit ! ).
At the same time they forced mobile providers to allow other providers to use their network infrastructure so new providers could be made without needing to make their own network infrastructure
They can oligobble my balls
That’s like the dairy lobbyists not wanting the vegetable milk products to feature the word “milk” because people might buy them by accident.
I agree with them. I don’t want to buy
Vegetable Milk only to find out it’s not a dairy product.
It’s clearly written on them in big caps “soy” or “oat”. If you buy it by “accident”, it’s your fault.
Wait… but I always drink plenty of… (checks label) …Malk?
We should aim for the middle and call it “cow nipple juice” soy can be “soy white water”
Thank goodness those lobbyists are looking out for us and our easily confused little brains. Perhaps if we’re so easily confused, they should lobby to get rid of the fine print and simplify those contracts while they’re at it. Oh… Wait… Not that.
The writing is tiny to not confuse us with the big words.
That’s exactly the point. There should not be any consequences for cancelling a monthly subscription.
Where they see consequence I see benefit.
And where they see benefit, we see consequences.
And then they will pay the FTC and they will say this is acceptable.
The End.
Sending a notification that a renewal is coming up? Impossible, will cost a fortune.
Sending mountains of junk mail offering bundles and limited time offers? Clearly much cheaper and easier.
Also, think of the labor costs, retraining the call center staff to not spend hours trying to talk people out of canceling and instead just having them hit a button. Why, that’s got to force a price hike.
Our profit margins are hurting due to young people not wanting to work and not fully understanding the gift, the boon, the euphoria of owning a TV and paying for services you don’t use. This has nothing to do with our prices, lack of customer service, or our programming being flooded with repetitive drivel.
Hey now, I own a TV and pay for services I don’t use. Just not cable. I can’t justify spending that much on something I don’t use. $15 isn’t bad, but a decent cable package is like $100 last I checked and it’s still chock full of ads.
Gamepass has no ads, plus the added benefit of every now and then opening it up to see it has some of the games I just bought on Steam, which is a sign that they have good taste.
The real hurdle for me is the cost of leasing a cable box and other service fees. Cable bundles sound good on paper until I factor that cost in.
Easy solution… Make it clear, write a prompt “are you sure you want to cancel your cable service? Please don’t? 🫣”
They are going to offer your a discount to keep their service. Maybe if they had offered you a better price in the first place you wouldn’t be trying to cancel. Making it hard to cancel so that they can offer you discounts to stay is a way to keep prices high for everyone else. It’s a way to maximize profits. Why not simply put a one click, “cut my bill in half” button on the website?