I was looking for a way to charge my Deck while still being able to use mouse and keyboard. So, 2 month ago I decided to get a cheap USB-Hubs (Anker USB C Hub, 332 USB-C Hub (5-in-1)).
Turns out this was the worst mistake I could make. Immedialy after connecting the Hub, my Deck wouldn’t charge power anymore. Like, at all… The only way the Deck is working now is having it connected with the power cord and even than it says “not charging”. Like if it had no battery inserted at all.
I tried to follow online instructions, factory reset and even contacted Steam Support. It’s been 2 month and I’m on 78% battery now…
Has anyone encountered this problem and was able to fix(!) it?
Should I send it in, or is there a component I need to get from ifixit?
Worth mentioning, that only works if the power supply is disconnected. I have to push Volume+ & the Power Button and then insert the power cable.
If I try this with the cable attached the screen, plays the short “activate” sound but the screen stays dark.
The power cord works like the “Auto boot on AC attached” in the power menu, but that is Disabled…
A cheap USB-C hub can only output so many power and voltage levels at once. Looking at that device it’s only a single USB C PD in and a single USB C PD out. Not a bad device, but not really a real charging hub if that is your goal.
Anker uses pretty good controllers. It’s of course possible you got a bad one, but it’s highly unlikely this is systemic.
Thanks for the comment! It wasn’t meant to be a Dock replacement. Just a quick way to connect the keyboard, mouse and USB-sticks while at work, etc.
I like Anker products! I read reviews and comments from people using Anker Hubs without problem. So, without them being official supported I just tried it.
Well, hopefully this is something that can be fixed…
To be honest I doubt your issue has anything to do with the hub. Maybe it is connected with your USB-C port. You can also try to connect a charger and check the battery stats in the Konsole.
upower -i /org/freedesktop/UPower/devices/battery_BAT1
This should give you the status of the battery and it’s health and whether it is charging or not.
Worth noting here is that you should try to connect with different chargers and cables to exclude problem with the charger/socket/cable.
My guess is that the charging port got loose or the connection between the port and your motherboard is broken. So it should be fairly easy to get fixed in any phone repair shop for not too much
I tried different chargers and cables, but the original chargers is the only one working. With others it won’t start and the white light won’t stay on but flashes.
You might be right with something being faulty on the port.
And I have good news for you. Most likely there is nothing wrong with your Deck. https://askubuntu.com/questions/1375960/plugged-power-but-pending-charge-anyway-asus-rog-20-04-3-lts. Check what this pending-charge state means. People are saying to simply wait for 5-10 minutes and see if it will start charging and also recommend to leave it to discharge more, as it might be some battery preservation mechanism.
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Did you try putting your deck temporarily into Battery Storage Mode?
Yes, I have tried that.
Worth mentioning, that only works if the power supply is disconnected. I have to push Volume+ & the Power Button and then insert the power cable. If I try this with the cable attached the screen, plays the short “activate” sound but the screen stays dark.
The power cord works like the “Auto boot on AC attached” in the power menu, but that is Disabled…
You may have luck with a slow (5W) charger according to the comments here.
Thanks for the suggestion. I tried draining the battery for 2 month now, hoping the problem will eventually fix itself.
I tried different chargers, but it will only start with the original charger.
Good luck! Hate that you are having to deal with this.
A cheap USB-C hub can only output so many power and voltage levels at once. Looking at that device it’s only a single USB C PD in and a single USB C PD out. Not a bad device, but not really a real charging hub if that is your goal.
Anker uses pretty good controllers. It’s of course possible you got a bad one, but it’s highly unlikely this is systemic.
Thanks for the comment! It wasn’t meant to be a Dock replacement. Just a quick way to connect the keyboard, mouse and USB-sticks while at work, etc.
I like Anker products! I read reviews and comments from people using Anker Hubs without problem. So, without them being official supported I just tried it.
Well, hopefully this is something that can be fixed…
To be honest I doubt your issue has anything to do with the hub. Maybe it is connected with your USB-C port. You can also try to connect a charger and check the battery stats in the Konsole.
upower -i /org/freedesktop/UPower/devices/battery_BAT1This should give you the status of the battery and it’s health and whether it is charging or not.
Worth noting here is that you should try to connect with different chargers and cables to exclude problem with the charger/socket/cable.
My guess is that the charging port got loose or the connection between the port and your motherboard is broken. So it should be fairly easy to get fixed in any phone repair shop for not too much
The Battery seems to be OK but not charging.
https://i.imgur.com/BJAGwcT.jpeg
I tried different chargers and cables, but the original chargers is the only one working. With others it won’t start and the white light won’t stay on but flashes.
You might be right with something being faulty on the port.
And I have good news for you. Most likely there is nothing wrong with your Deck. https://askubuntu.com/questions/1375960/plugged-power-but-pending-charge-anyway-asus-rog-20-04-3-lts. Check what this
pending-chargestate means. People are saying to simply wait for 5-10 minutes and see if it will start charging and also recommend to leave it to discharge more, as it might be some battery preservation mechanism.